Sat4k

Refund Policy

Effective Date: October 21, 2025
Company Name: Sat4k
Contact Email: contact@gold.sat4k.org

1. Introduction

At Sat4k, we strive to deliver high-quality IT services and ensure that every client is satisfied with their experience. This Refund Policy outlines the terms and conditions under which refunds may be issued for services purchased from Sat4k.
By using our services, you agree to this Refund Policy and our Terms and Conditions.

2. Services Covered

This policy applies to all IT services provided by Sat4k, including but not limited to:

  • Website Development

  • Software Solutions

  • Digital Marketing

  • Cybersecurity Services

  • IT Consultation and Support

3. Eligibility for Refunds

Refund requests are evaluated on a case-by-case basis. A refund may be granted under the following conditions:

  1. Service not delivered:

    • If the service has not been initiated or delivered within the agreed timeframe.

  2. Duplicate payment:

    • If a customer is charged more than once for the same service.

  3. Service cancellation:

    • If cancellation is requested before work has begun.

  4. Non-performance:

    • If the service provided does not meet the agreed project specifications and cannot be rectified.

Refunds will not be issued for:

  • Services that have already been completed or delivered.

  • Delays caused by client inaction, lack of information, or communication.

  • Custom software, code, or design projects after partial or full delivery.

  • Changes in client preference after work has begun.

4. Refund Request Procedure

To request a refund, please follow these steps:

  1. Contact our support team at contact@gold.sat4k.org with the subject line “Refund Request.”

  2. Include the following details in your email:

    • Full name and contact information

    • Invoice or order number

    • Service purchased

    • Reason for refund request

Our team will acknowledge your request within 3 business days and review it carefully.
You will receive a response regarding approval or denial within 7–10 business days after submission.

5. Refund Processing

  • Approved refunds will be processed using the original payment method.

  • Refunds may take 5–15 business days to appear, depending on your bank or payment provider.

  • Any applicable transaction or processing fees may be deducted from the refund amount.

6. Late or Missing Refunds

If you have not received a refund after the stated processing period:

  1. Recheck your bank account or payment portal.

  2. Contact your credit card company or bank, as it may take additional time for the refund to be officially posted.

  3. If you have completed all steps and still have not received your refund, please reach out to contact@gold.sat4k.org for further assistance.

7. Changes to This Policy

Sat4k reserves the right to update or modify this Refund Policy at any time without prior notice.
Changes will take effect immediately upon being posted on our website.
We encourage clients to review this page periodically to stay informed.

8. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Sat4k
Email: contact@gold.sat4k.org
Website: https://sat4k.org